Terms of service.

Return Policy – Laneway Cyclery

We want you to love your ride! If you're not satisfied with your purchase, you can return most items within 30 days of delivery for a refund or exchange.

Conditions for Returns:

  • Items must be unused and in original packaging

  • Proof of purchase is required as well as order number

  • Clearance or sale items are final sale

  • Bike frames are special order items and cannot be returned once built

How to Return:

  1. Email us with your order number and reason for return.

  2. We’ll provide return instructions and a return shipping address.

  3. Once we receive and inspect the item, we’ll issue your refund or exchange.

Note: Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrect.

If you have any questions, we're here to help!